Service Level Agreements
Purpose of the Service Level Agreement
Define a time duration for all services provided by Qassim University and clarify it to the beneficiaries in addition to specifying a method for escalation in case of non-compliance.
Scope of Service
Service requests are studied after all necessary information and requirements are available to execute the services as per the agreed time in the service level agreement. Note that this time does not include completing deficiencies if the client does not provide all required information, nor does it include the time taken in processing requests by a third party such as other government entities if the nature of the requests so requires.
Terms and Conditions
Validity period of the agreement: The service level agreement remains valid from
the date of its publication on the website.
Agreement execution times: Services that are done immediately are executed
throughout the week at any time, while services done during working days are
executed during official working hours from Sunday to Thursday from 7:30 AM to
2:30 PM.
| # | Service Name | Execution Time | Service Availability Time |
|---|---|---|---|
| 3 | Inquiry about Material Requests | Immediate | 7/24 |
| 4 | University Teaching Allowance Request | 3 working days | 7/24 |
| 5 | Summer Work Assignment Request | 3 working days | 7/24 |
| 6 | Submission of Thesis after Defense | 3 working days | 7/24 |
| 7 | Approval of Discussion Committee Formation Request | Immediate | 7/24 |
| 8 | Inquiry about Material RequestsApproval for Granting Degrees – Postgraduate Studies | Immediate | 7/24 |
| 9 | Accreditation of Additional Opportunity Requests – Postgraduate Studies | Immediate | 7/24 |
| 10 | Monitoring Approvals for Research Plan Requests - Postgraduate Studies | Immediate | 7/24 |
| 11 | Approval of Request to Change Academic Supervisor - Postgraduate Studies | Immediate | 7/24 |
| 12 | Request for Regular Enrollment Certificate - Postgraduate Studies | 3 working days | 7/24 |
| 13 | Approval of Requests for Excuse from Lectures | Immediate | 7/24 |
| 14 | Monitoring and Procedures for Re-grading Requests | Immediate | 7/24 |
| 15 | Approval of Student Issues Committee Requests | Immediate | 7/24 |
| 16 | Viewing the Academic Schedule | Immediate | 7/24 |
| 17 | Student Absence Information | Immediate | 7/24 |
| 18 | Request for Alternative or Supplementary Exam | 3 working days | 7/24 |
| 19 | Viewing Enrolled Courses for Students | Immediate | 7/24 |
| 20 | Course Evaluation | Immediate | 7/24 |
| 21 | Student Enrollment Request | 3 working days | 7/24 |
| 22 | Request to Postpone Studies | 3 working days | 7/24 |
| 23 | Viewing the Lecturer's Schedule | Immediate | 7/24 |
| 24 | Display Courses and Remaining Hours for the Student | Immediate | 7/24 |
| 25 | Viewing the Academic Record from the Student's Plan | Immediate | 7/24 |
| 26 | Verification of Graduation Document | Immediate | 7/24 |
| 27 | Graduate Transcript Request | 3 working days | 7/24 |
| 28 | E-Admission for Bachelor's Degree at Qassim University | 3 working days | 7/24 |
| 29 | E-Admission for Postgraduate Studies at Qassim University | 3 working days | 7/24 |
| 30 | Apology for a Semester - Postgraduate Studies | 3 working days | 7/24 |
| 31 | Scholarships for Non-Saudis | 3 working days | 7/24 |
| 32 | Studying as a Visitor Student Between Universities | 3 working days | 7/24 |
| 33 | Employment Service | 3 working days | 7/24 |